Q: Why should I use your service?
A : Hanoi airport transfer provides convenient, safe, reliable transportation, door-to-door in each direction between Hanoi (Narita, Haneda )and international airport at prices substantially lower than taxi fares.
Q: If we miss your driver at the arrival gate, what we can do?
A : please contact us immediately [via direct call or whatsapp ]
Q :If our arrival flight has been delayed, will the driver return to the office?
A :Definitely NOT. Our driver will inform to the office about the delay details, and he will wait until the guests come to the arrival gate.
Q : If we canceled the booking and settled payment though internet , what can you do?
A :Once we receive the information regarding the cancellation, we settle a refund of the amount we received from you within 2 working days.
Q : How to find my driver at the arrival gate?
A :Drivers will hold sign with your name on it, and we will mail you driver’s mobile number when a reservation complete.
Q : How can I pay for this service?
A :Payment shall be done by PayPal online in advance, Japanese Yen in cash or credit card(VISA, MasterCard, American Express or JCB) to our driver on arrival at your hotel in Hanoi .
Q : What happens if we are unable to take the expected flight to Hanoi ?
A : Please send an e-mail to our Hanoi office immediately or call. If we receive the cancellation up to 24 hours before your arrival, we don’t charge any cancellation fee. We refund the amount immediately for you. But the exchange fee and charges shall be deducted automatically.